Refund policy
Refund and Return Policy
Last Updated: [12/09/2024]
At our store, we are committed to providing high-quality digital products. Due to the nature of digital goods, our refund and return policy is designed to be transparent and fair for both our customers and us.
1. Non-Refundable Products
⚠️ Important:
We do not offer monetary refunds under any circumstances once the digital product has been downloaded or accessed.
This is because digital products cannot be effectively returned, and access to them constitutes full delivery of the product.
2. Exchanges and Replacements
If the product has verifiable technical defects that prevent its use, you can request an exchange or replacement under the following conditions:
- The claim must be made within 7 days of purchase.
- You must provide evidence of the defect (screenshots, detailed descriptions of the issue, etc.).
- If approved, the product will be replaced with a functional one at no additional cost.
3. Exclusions
Exchanges or replacements will not be accepted if:
- The issue results from misuse or incompatibility with your system due to failure to verify the technical requirements beforehand.
- The digital product has been modified or altered by the customer.
4. Process for Requesting Exchanges/Replacements
To request an exchange or replacement:
- Contact us through our official Discord channel.
- Include your order number, a detailed description of the issue, and the corresponding evidence.
- Our team will review your case within 3 business days and notify you of the resolution.
5. Our Commitment
We guarantee that all our digital products meet high-quality standards. If you encounter any issues, we are here to assist you and ensure you have a positive experience with us.
Thank you for trusting HuryStore! 😊